Resident Portal
Everything your home,
in one place.
Pay rent, submit a maintenance request, and keep up with what's happening at Big Emma. Not sure something needs a tech? Scroll down for our troubleshooting guide — most modern-unit issues take five minutes to fix.
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Maintenance
Submit a
maintenance
request.
Tell us what's going on and we'll get a technician scheduled. Requests submitted during office hours are usually acknowledged the same day.
- Office Line
- +1 479-316-4971
- Office Hours
- Mon – Fri · 9 AM – 4 PM
- After-Hours Emergencies
- For active water, gas, or electrical danger, call the office line and follow the emergency prompt.
Troubleshooting · Modern Units
Fix it in
five minutes.
Big Emma apartments are built with modern finishes — which means a surprising number of "something broke" moments are actually a reset button, a battery swap, or a tripped GFCI. Try these first.
Try This
- 1
Turn the disposal OFF at the wall switch.
- 2
Find the small red reset button on the underside of the unit and press it firmly.
- 3
If it still hums, look for the hex-key slot on the bottom. Insert the included 1/4" allen wrench and rotate back-and-forth a few times to free the impeller.
- 4
Run cold water, flip the switch, and test briefly in short pulses.
When to escalate: If the motor still hums or you smell burning, stop and submit a request — a blown motor should not be run.
Still Stuck?
Our team is one click away.